Dn Service Delivery Controller


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Posted on Bayt
Job info
  • City:
  • Date posted:
    30+ days ago
  • Salary:
    Contact Employer
  • Job type:
  • Job skills:
    Analysis, Staff Development, Catering
  • Job titles:
    Manager, Controller
  • Source:
Job description
At dnata, our style of delighting customers is unique.

That's why we attract the best people in the industry - people who can apply imagination to their work.

We are growing quickly - and we are looking for people to join our global family of 20,000 employees.

As the fourth largest combined air services provider, our services on the ground keep the world in the air.

You'll find dnata in 38 countries offering customers our expertise in ground handling, cargo, travel, and flight catering.

We believe in the power of our people - and we're always on the look-out for potential stars to help us deliver the promises our customers make.

Be a part of our success story.

If you want to join us, please visit emiratesgroupcareers.com to apply.

The Position:
Plans, directs and controls the real time allocation of resources (Staff & Equipment) to achieve an optimum utilisation, ensuring fairness, equity and on time allocation of resources.

Job Outline
Accountable for effective control of RTC system on a shift, with an aim to achieve optimum resource allocation and business efficiency.

Providing regular updates on the overall status of dnata resources to the dOCC Airport Duty Manager, highlighting potential issues & presenting recovery plans.

Performance manage the centralised resource allocation team on a shift basis which includes on the job coaching and ensuring training and staff development .

Support to ensure an equitable, cost efficient deployment of resources in line with agreed SLA's.

Responsible to achieve established departmental KPI's for resource utilisation, ensuring staff welfare, safety compliance and agreed service levels with the customer are achieved.

Accountable for the pre-planning of resources within 7 days of operation, reviewing rostered against available resources & flight schedules.

Responsible for assessing proposed deployment of over time by resource allocation team prior to seeking DOCC Airport Duty Manager approval, exercising effective control to maintain a cost effective utilisation of resources.

Plan and execute a resource plan for the next 12 hours by anticipating operational trends through the monitoring of RTC / AACS and through continuous dialogues with the various control centres and operational heads (ADM / MAO) and adjust the plan to meet the operational dynamics.

Recommend performance improvement measures through a continuous review of the allocation process and provide in depth analysis / feedback on shift operations to RTC Manager in order to achieve continuous improvement.

Drive investigations following operational irregularities and provide a detailed analysis for development of preventative measures, for resources deployed from within dOCC.

Responsible for gaining support & maintaining positive relationships with internal & external customers.

Salary & Benefits:
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE.Job Details
Date Posted:
Job Location:
Dubai, United Arab Emirates
Job Role:
Human Resources/Personnel
Company Industry:

Business Support;

Preferred Candidate
Career Level:
Mid Career
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